World CX Summit 2024: Steering the future of customer experience forward

Mumbai, India, 16th May 2024, ZEX PR WIREThe 11th global edition of the World CX Summit & Awards, organized by Trescon, returns to India on 22nd May 2024 at the Leela, in Mumbai. With more than 350 CX leaders, top technology mavens, and innovators confirmed, the event serves as a crucial terminal in India’s digitization roadmap. This summit facilitates a robust exchange of ideas and sets the stage for strategic collaborations that will define the future of CX innovations in India and around the world.

Having brought together more than 15,000 CX thought leaders, innovators, specialists, and key stakeholders across 10 editions, the World CX Summit has solidified its position as a leading knowledge-sharing platform. At the event, attendees engage in insightful sessions, captivating keynotes, and successful use cases to refine their CX strategies and deliver memorable customer experiences.

The World CX Summit in India attracts participants from diverse industries, including Automotive, Aviation, Financial Services, Real Estate, Human Resources, Retail, and Manufacturing. This broad representation emphasizes a concerted drive towards digital innovation, with each sector allocating tech investment budgets ranging from INR 41 lacs to over INR 8.5 crores. This commitment highlights the summit’s crucial role as a hub for collaboration and technological advancement.

Naveen Bharadwaj, CEO of Trescon, sharing his excitement of the event said, “India’s rapidly growing CX market and robust economic development have established it as the perfect venue for the latest edition of the World CX Summit. Our commitment to cultivating an environment where innovation empowers leaders with transformative insights and strategic alliances is driving industry-wide advancements. This summit serves as a catalyst, converging market leaders, innovators, and policymakers to explore and set new benchmarks in customer experience excellence.”

The World CX Summit will help brands further expedite the digital evolution of the economy by focusing on topics like improving CX strategy, amplifying CX through Martech, personalized CX with conversational AI and much more.

The summit offers a wide spectrum of expert speakers and panelists such as:

  • Santhosh Rao, Partner & Growth Platform Leader, Business Transformation Services, India – South Asia, IBM
  • Buvana Iyer, Client Engineering FLM West, IBM
  • Rajesh Dogra, Chief Customer Experience Officer, Air India
  • Sachin Vashishtha, Chief Marketing Officer, Paisabazaar
  • Lavanya Pachisia, Chief Operating Officer, Zivame
  • Sanket Narkar, Chief Marketing Officer, Physics Wallah
  • Neelakshi Shalla, SVP & Head – Transformation Program, Customer Service, Claims & Operational Risk, Bharti Axa Life Insurance
  • Priyaah Sundaraam, Vice President of Customer Experience and Fulfilment, Cleartrip
  • Ashutosh Sharma, Head of Product and Business,
  • Ankit Goenka, Senior Vice President & Head Customer Experience, Bajaj Allianz General Insurance
  • Nikhil Asopa, Senior Vice President & Head Customer Service, Tata Digital
  • Anvesha Poswalia, Head of Digital & E-commerce, Unilever
  • Supriya Rath, Cx Leader, Lenovo India
  • Vijaybahu Joshi, Associate Vice President & Head of Experience Design, Reliance Industries Ltd.
  • Sathish Krishnan, Head CRM, Redbus

Sharing her excitement about speaking at the event, Priyaah Sundaraam, Vice-President of Customer Experience and Fulfilment, Cleartrip said, ” It is an honour to share the stage with prominent Customer Experience Leaders at the World CX Summit and Awards and I am looking forward to drawing inspiration from the other participants.”

Sharing their views about the CX landscape, Angira Agrawal, Global SVP, GTM and Strategy, Exotel, said, ” Customer experience isn’t just about transactions; it’s about meaningful connections built over time along the entire life cycle. Contextual customer conversations help create the bridge, with organizations better understanding customer needs and exceeding their expectations – from marketing to sales to fulfilment and customer service.”

The summit will also host the ‘Top 100 CX Leaders” and the “Marketing Leader Awards’, where top CX and marketing experts will be honoured for their exceptional contributions and achievements. The 11th global edition of the summit promises to be a groundbreaking event, driving innovation and fostering collaboration in the realm of customer experience, ultimately contributing to business growth in this new era. To book your tickets, visit:

The 11th edition of the World CX Summit is brought to you by:

  • Lead Partner: IBM
  • Platinum Partner: Exotel
  • Gold Partner:
  • Bronze Partners: Limechat; Ebixcash

About Trescon

Trescon is a pioneering force in the global business events and services sector, driving the adoption of emerging technologies while promoting sustainability and inclusive leadership. With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high-quality business platforms for our clients. For more information about Trescon, visit:

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Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No  journalist was involved in the writing and production of this article.